Terms of Service
Last updated: February 5, 2026
Please read these Terms of Service ("Terms") carefully before using the GlobalLeadSuite platform (the "Service").
1. Acceptance
By creating an account, purchasing a subscription, or using any part of the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old, legally able to enter into contracts under the laws of your jurisdiction, and (if operating on behalf of a company) authorised to bind that company.
3. Accounts
You are responsible for keeping your Google account credentials secure. All activity under your session token is deemed to be yours. Do not share your session cookie or Bearer token with anyone. If you suspect abuse, log out immediately and contact support.
4. Plans and credits
- Free plan: rate-limited, capped, no payment obligation.
- Paid plans (Starter / Pro / Business / Enterprise): monthly subscription in EUR. Auto-renews unless cancelled from the Stripe Customer Portal.
- Credit packs: one-time top-up, non-expiring, added to your plan balance.
- Hourly credit cap: per-plan atomic cap. Exceeding it returns HTTP 429 with a
retry_after. This is by design and cannot be waived.
Refunds: paid subscription cancellations remain active until the end of the paid cycle then revert to free. No pro-rata refunds on partial months. Credit packs are non-refundable once applied.
5. Acceptable use
You agree NOT to:
- Send unsolicited bulk emails outside of Outreach's sandbox mode without proper opt-in and unsubscribe compliance.
- Attempt to bypass paywall gates, hourly caps, or the suspension middleware.
- Use the Service to generate content that is illegal, defamatory, hateful, or violates third-party rights.
- Reverse engineer, resell, or wrap the API without a written enterprise agreement.
Violations may result in immediate suspension without refund, and criminal or civil referral where warranted.
6. Reputation and civilization
The reputation score and civilization tier are internal quality signals. Low reputation can trigger automated suspension via the platform's economy layer. Users can appeal suspensions via support and provide corrective actions.
7. Intellectual property
- Your content: leads, templates, modules, blog posts you author — you retain full ownership. You grant us a licence to store, process and display it within your account.
- Our content: the platform, brand, code, seed data, and AI prompts — remain the sole property of GlobalLeadSuite.
- AI-generated content: OpenAI outputs are subject to their own terms. You are responsible for reviewing and complying with those terms when reusing generated text.
8. Third-party services
The Service integrates with Stripe (payments), OpenAI (AI), Resend (email), Emergent Auth (sign-in), Cloudflare (CDN). Each has its own Terms and Privacy Policy which govern their portion of the interaction.
9. Disclaimer
The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, GlobalLeadSuite's total aggregate liability arising out of these Terms shall not exceed the greater of: (a) the amount you paid to us in the 12 months preceding the claim, or (b) EUR 100.
11. Termination
Either party may terminate this agreement at any time by ending the paid subscription and, in the user's case, deleting the account from Settings → Data. Ongoing obligations (Sections 7, 9, 10, 12) survive termination.
12. Governing law and jurisdiction
These Terms are governed by the laws of the jurisdiction where GlobalLeadSuite is incorporated (placeholder: to be filled by the operator before commercial launch). Exclusive venue for disputes is the courts of that jurisdiction unless overridden by applicable consumer protection law.
13. Changes
We may amend these Terms. Material changes will be notified 30 days in advance via in-app notification and email. Continued use after the effective date constitutes acceptance.
14. Contact
support@globalleadsuite.example (placeholder — replace before commercial launch)